Potential analysis and introduction of lean administration
Initial situation: A well-established Swabian company faced challenges in its administration.
To become more efficient and economical in the administrative areas, the company decided to introduce Lean Administration, choosing the DMAIC method as a structured approach. The main focus was on middle management.
DMAIC approach in Lean Administration:
- 1. Define:
- Clear definition of the goals of the lean initiative for middle management. Establishment of measurable KPIs that reflect the success of lean implementation in administration.
- 2. Measure:
- Analysis of existing administrative processes, identification of bottlenecks and waste. Collection of data on working hours, lead times and error rates in middle management.
- 3. Analyze:
- In-depth analysis of the collected data to identify the causes of inefficient processes. Collaboration with middle management to develop an understanding of specific challenges and bottlenecks.
- 4. Improve:
- Development and implementation of lean methods to optimize workflows. Training for middle management to teach lean principles and promote a culture of continuous improvement.
- 5. Control:
- Implementation of control mechanisms to ensure compliance with the new processes. Establishment of regular reviews and feedback loops to ensure sustainable improvements.
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Increase performance and streamline structures – we make Lean Administration tangible and effective.
Heiko Barth
- Results:
- The introduction of Lean Administration with the DMAIC approach in middle management led to significant results:
- 1. Increased efficiency: By optimizing workflows in middle management, the overall efficiency of the administrative area could be increased.
- 2. Reduction of waste: The identification and elimination of inefficient processes led to a minimization of waste and unnecessary consumption of resources.
- 3. Cultural change: The training and continuous communication promoted a cultural change towards more agility, personal responsibility and continuous improvement.
- 4. Improved communication: Clear process flows and more efficient communication at the middle management level contributed to improved overall corporate communication.
